Juan G. Wilches, MIB

Director of Service Operations

“I’m committed to building a strong foundation with our clients, by understanding the context of their needs and experience expectations, while continuously enhancing our internal processes that will allow our team to work efficiently and dynamically.”

-Juan G. Wilches

Meet Juan

Juan G. Wilches is a member of The Bailey Group’s leadership team and oversees the Service Operations function of the business. He ensures an exceptional client experience is delivered efficiently, consistently, and effectively. Understanding the vision of the organization, he uses that information to build, streamline, run, and continually improve the core processes of the business, continually working to enhance The Bailey Group’s service offering to meet market needs.


• CWT, Manager, Corporate Travel Management Consulting
• CWT, Service Operations Manager, Latin America
• Bosch, LATAM Business Specialist


• Florida International University, Master of International Business
• Universidad del Rosario (Colombia), Bachelor of Business Administration

Personal Interests

Photography, cooking, soccer, travel, music

Contact Juan Directly


Phone: 763-545-5997
M–F: 8:30 a.m.–4:30 p.m.
Media Inquiries
General Inquiries


4800 Olson Memorial Highway
Suite #225
Minneapolis, MN 55422
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