Success Stories

University of Minnesota’s Office for Conflict Resolution

Facilitating sensitive conflict resolutions with professionalism and skill.

Eric Schnell successfully led the Office for Conflict Resolution at the U of M, providing expert advice and facilitating sensitive conflict resolutions with professionalism and skill.

Client Background

The Office for Conflict Resolution at the University of Minnesota addresses complex employment-related conflicts involving faculty, staff, and leadership. The University of Minnesota’s Office for Conflict Resolution engaged The Bailey Group to provide interim leadership, guiding the university through challenging and sensitive conflict situations.

Industry: Higher Education
Project Duration: 6 months
Solutions: Interim Leadership, Conflict Resolution Consultations, Mediation and Facilitation Services

The Challenge

The Office for Conflict Resolution needed an interim leader to manage highly sensitive conflicts, including issues of discrimination, retaliation, and interpersonal disputes, while overseeing formal grievance processes.

Expert Conflict Resolution

Eric Schnell’s conflict resolution skills enabled him to effectively advise University leaders on complex, sensitive employment-related conflicts, helping resolve them with professionalism and expertise.

Oversight of Grievance Processes

Eric oversaw formal grievance procedures, ensuring that employee complaints were handled in a fair, confidential, and efficient manner.

Consultation and Mediation

Eric facilitated high-stakes consultations and mediations, navigating highly sensitive conflict situations involving University rule violations and employment disputes.

Our Approach

The Bailey Group, through Eric Schnell, provided interim leadership, offering conflict resolution consultations, facilitating mediations, and overseeing formal grievance processes. Eric’s expert judgment, responsiveness, and professionalism were key in managing the complex dynamics within the Office for Conflict Resolution.

Coaching Outcomes

Eric Schnell successfully navigated highly sensitive employment-related conflicts, facilitated productive discussions, and ensured that formal grievance processes were effectively managed.

Professional Judgment and Responsiveness

Eric Schnell’s expert conflict resolution skills, coupled with his excellent judgment and communication abilities, ensured the successful management of complex, high-level conflicts.

Effective Collaboration

Eric’s collaborative approach helped University leaders resolve conflicts and grievances while maintaining a high level of collegiality and respect.

Successful Conflict Resolution Leadership

Eric’s interim leadership provided much-needed stability during a period of significant and sensitive conflict resolution, ensuring that all issues were addressed effectively and efficiently.