In this episode of Leadership Matters, Julius Ordonez, founder and president of Benchmark Consulting, joins host Kaylee Thomsen to explore what actually creates lasting change in people. Julius shares how a difficult childhood in the Philippines shaped his drive and resilience, the wake-up call that forced him to rethink his relentless pursuit of excellence, and why he sees coaching as fundamentally different from training. He also unpacks what it means to lead with curiosity instead of answers, and why asking the right question can unlock insight that instruction never will. If you believe people grow best when they find their own answers, this episode is for you.