Interpersonal Trust
We all know that interpersonal trust in the workplace is critical; trust among colleagues, trust between a leader and their direct reports, trust between a leadership team and all employees. Once broken, can it be regained? Not easily but yes. Here is what...Would you say that to a friend
The need for resilience has never been more important for leaders than it is now. It is not necessary to always feel brave, confident, competent, or certain when you are making decisions and charting new ground. You may well dread the reactions by some employees to an...The Power of a Simple Apology
We all mess up. We all forget things. We all overlook something important to others. We all say things without thinking. At work, the impacts of these can may be minor—causing a bit of inconvenience or irritation. The impacts can also cost time and...Thank you, Health Care!
Much of my leadership development work is in health care and I read a quote last week from Mel McNea, CEO of Great Plains Health (North Platte, Neb.) that stopped me in my tracks. Here it is: “You have to have courage to work in the healthcare industry and even more...Leaders as Human
As humans, we may never become totally skilled and talented in everything leaders need to do and be. Accepting this in yourself and others demonstrates the courage, resilience, and humility required to be an effective leader.